Communication
Learn to communicate clearly and respectfully, especially when topics are sensitive or time is limited. This course gives you scripts, templates, and practice tasks to improve day-to-day conversations.
Format
Short videos, quick quizzes, and task-based practice. Designed for steady progress.
Lessons
8
Practice tasks
6
Time
2–3 hrs
What you will practice
The goal is to make communication easier in real situations: writing clearer messages, asking for what you need, and responding calmly when emotions run high. You will practice with short prompts and adapt scripts to your own tone.
Included tools ✨
- Clarity checklist for messages
- Feedback script cards
- Conflict de-escalation prompts
Syllabus overview
1) Clarity and intent
Define the goal of your message, choose the channel, and write a clear “next step.”
2) Listening that reduces friction
Use reflection, summarising, and better questions to reduce misalignment.
3) Feedback that helps
Keep feedback specific, kind, and actionable, using short scripts you can adapt.
4) Calm conflict tools
De-escalation prompts, boundaries, and a simple plan for hard conversations.
Practical task example
Rewrite one message you sent recently using the clarity checklist, then ask a peer if the “next step” is easy to understand.