Controller: SkillUp Hub Ltd

Address: 20 Farringdon Street, London EC4A 4AB, United Kingdom

Email: [email protected]

Phone: +44 20 7123 4567

We collect only the information needed to provide our services and to improve the website responsibly.

• Contact data: your name, email address, and optional phone number when you send a message through the contact form.
• Newsletter data: your email address when you subscribe.
• Technical data: basic information such as device type, browser type, language settings, and approximate location derived from IP address. This helps keep the site secure and improve performance.
• Cookie preferences: your choice to accept or reject optional analytics cookies.

We do not intentionally collect special category data (such as health, biometric, or political information). If you include sensitive data in a message, we may need to delete or redact it for safety.

We use personal data for the following purposes:

• To respond to enquiries (legal basis: legitimate interests, and in some cases steps prior to entering a contract).
• To deliver newsletters you request (legal basis: consent). You can unsubscribe at any time using the link in the email.
• To protect the website against abuse, fraud, or security incidents (legal basis: legitimate interests).
• To improve user experience using optional analytics where enabled (legal basis: consent for optional cookies/analytics).

We do not use your data to make decisions based solely on automated processing that produce legal or similarly significant effects.

Cookies are small text files stored on your device. We use:

• Essential cookies that help the site function (for example, saving your cookie choice).
• Optional analytics cookies that help us understand which pages are useful so we can improve content and navigation.

You can accept or reject optional cookies using the cookie panel shown on the site. If you reject optional cookies, the site will still work.

We may use trusted service providers (processors) to operate the website and communicate with you. They are only permitted to process personal data on our instructions and must protect it.

Depending on the provider, your data may be processed outside the UK. Where that happens, we use appropriate safeguards such as the UK International Data Transfer Agreement or other lawful transfer mechanisms.

We do not sell personal data.

We keep personal data only for as long as necessary for the purpose collected:

• Contact enquiries: typically up to 24 months, unless a longer period is required to resolve an issue or comply with legal obligations.
• Newsletter subscriptions: until you unsubscribe or we stop running the newsletter.
• Security logs: usually for a short period, then deleted or anonymised.

Under UK GDPR, you may have the right to request access, correction, deletion, restriction, or portability of your personal data, and to object to processing based on legitimate interests.

Where we rely on consent (for example, newsletter or optional analytics), you can withdraw consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.

If you are unhappy with our response, you can raise a concern with the Information Commissioner’s Office (ICO). Details are available on the ICO website.

If you have questions or want to exercise your rights, contact us:

• [email protected]
• +44 20 7123 4567
• SkillUp Hub Ltd, 20 Farringdon Street, London EC4A 4AB, United Kingdom

Related documents: Terms of Service.